Key Highlights:
• Hackers exploited Trezor’s support form to send scam emails that appeared legitimately automated.
• Trezor confirms no internal email breach, but warns users to keep wallet backups offline and secure.
Yello, Paradisers! If you get an email from Trezor Support, read this before you click anything.
On Monday, Trezor, the popular hardware wallet provider, issued an urgent security alert after attackers cleverly abused its online support contact form to send phishing emails. These emails were not random spam—they looked like real Trezor responses, tricking users into believing they were receiving genuine help.
While no breach occurred within Trezor’s systems or email servers, the attack leveraged pre-leaked email databases, possibly from previous incidents, and piggybacked on the auto-reply feature of Trezor’s customer support system. The emails encouraged users to share their wallet backups, a major red flag.
Why This Attack Is So Dangerous
The phishing emails arrived through what appeared to be legitimate Trezor channels. Since the form auto-replied to the victim’s email, the message came from a real Trezor address, bypassing many red flags that typically accompany scam emails.
Trezor responded quickly, confirming that the issue is now contained, and its contact form remains safe. But the damage could already be done for users who unknowingly shared sensitive data.
The company stressed:
“NEVER share your wallet backup — it must always stay private and offline. Trezor will never ask for your wallet backup.”
A Pattern of Email-Based Crypto Attacks
This isn’t Trezor’s first brush with email-based vulnerabilities. In March 2022, a breach of their newsletter provider, Mailchimp, led to similar phishing campaigns disguised as Trezor updates. Other industry players like Ledger, MetaMask, and Trust Wallet have also been repeatedly targeted by email phishing and fake support impersonations.
Crypto wallet backups are the single point of failure for non-custodial wallets. Once compromised, they grant attackers full access to user funds.
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“Hackers turned Trezor’s own support emails against users—but this time, the scam looked real. In crypto, trust without verification can cost you everything. Is your crypto wallet strategy secure or just hoping for the best?”
